hokijossFrequently Asked Questions

We at hokijoss require a valid Indonesian identity card (KTP) to verify your identity. During account creation, upload a clear front-and-back photo of your KTP. Your email must also be verified by clicking the confirmation link we send. If your KTP photo is unclear, our compliance team requests a resubmission; verification typically completes within one business day. We use KYC data solely for account security and regulatory compliance. Once verified, your account is eligible for deposits via DANA, e-wallet, mobile banking, local payment, and bank virtual accounts.

On the hokijoss login page, click "Forgot your password?" and enter your registered email address. We send a password-reset link to your email within subject to verification. Click the link, create a new password (at least 8 characters, uppercase, lowercase, and a number), and confirm. Your account is unlocked immediately. If you do not receive the email, check your spam folder or contact our support team. We do not reset passwords over phone or chat for security reasons; email verification is the only method we use.

Your hokijoss account dashboard includes tools to view your balance, transaction history, and current wagers. You can update your email and mobile number in account settings. Your password can be changed anytime from the security section. We also provide a two-factor authentication (2FA) option via email to add extra protection. Account recovery is available if you believe your account has been compromised; contact our support team and we will investigate and secure your account within 24 hours.

We at hokijoss support deposits starting from a modest amount (exact minimums are shown in your account's Deposit page). There is no fixed maximum; large deposits may trigger additional verification. Deposits via online payment, e-wallet, mobile banking, and local payment settle within seconds to subject to verification. online payment transfers settle within subject to verification. e-wallet, mobile banking, local payment, and online payment virtual accounts reconcile within subject to verification during business hours, or longer during weekends and holidays like Idul Fitri or Imlek. We charge no deposit fees; any charge comes from your payment provider.

We at hokijoss process approved withdrawal requests the same business day they are submitted, except during weekends or public holidays. Withdrawals return to the payment method you used to deposit. If you deposited via e-wallet or mobile banking, your withdrawal returns to local payment or online payment. Bank virtual account withdrawals may take 1–2 additional business days due to banking-network reconciliation. Large withdrawals may require additional anti-money-laundering verification; we contact you if documents are needed. Standard compliance review completes within 2 business days, after which your withdrawal is processed.

hokijoss offers four main categories: football sportsbooks (Liga 1, Piala AFF, Champions League, Premier League, and MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger with multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile tournaments). Each category has its own rules displayed in the game information panel. You may try demo mode for slots and some games before depositing. Football and esports markets settle after official match results are confirmed.

We at hokijoss occasionally offer bonus credits to new or returning users. Each bonus comes with specific terms: a turnover requirement (the amount you must wager before withdrawing bonus funds), game category restrictions (bonus may only be used on slots, for example), and an expiry date (bonus forfeited if not used within the stated window). We display all bonus terms before you claim; if you do not accept the terms, decline the bonus and your original deposit remains unaffected. Bonus credits are separate from your account balance and are forfeited if turnover is not met by the expiry date.

Our hokijoss support team is available via the in-app help portal in English and Indonesian. Live chat typically responds within 24 business hours during weekdays (Monday–Friday). During weekends, holidays like Idul Adha, or major events like the Champions League final, response times may extend to 48 hours. You may also reach us by email at any time; we review all messages and prioritise account-security issues. For urgent technical support, use the in-app chat; for general questions, email is acceptable.