hokijoss Casino & Sportsbook Data Care

This page describes what we collect when you use hokijoss and how we keep that data protected. We at hokijoss handle personal information—your email, identity details, payment methods, transaction records—with encryption and strict access controls. Our data storage and processing infrastructure complies with Indonesian data protection standards and international best practices.

When you create a hokijoss account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or other payment channels, or place wagers on Liga 1, Piala AFF, Champions League fixtures, live-dealer tables, or esports markets, we collect and store data to operate your account, process withdrawals, prevent fraud, and comply with anti-money-laundering regulations. Your information is never sold to third parties for marketing purposes. We share data only with payment processors, verification partners, and authorities where required by law.

This policy explains what we collect, why, how long we keep it, and your rights regarding your data on hokijoss.

What We Collect When You Use hokijoss

Account Registration Data

We collect your email address, password (hashed, never stored in plain text), full name, date of birth, and Indonesian identity card number (KTP) when you register on hokijoss. This information is required to verify your identity and comply with Know-Your-Customer (KYC) regulations. We ask you to upload a photo of your KTP front and back; our compliance team reviews these images to confirm you are who you claim to be, then stores them encrypted.

Payment and Transaction Data

When you deposit on hokijoss via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, transfer amount, timestamp, and confirmation status. We do not store your mobile banking or local payment credentials; instead, our payment processor handles the authentication and we receive only a settlement confirmation. For bank virtual accounts (online payment, e-wallet, mobile banking, local payment), we receive your transfer reference but not your main bank login details. All transaction data is encrypted at rest and in transit.

Note: We retain transaction records indefinitely for audit and regulatory purposes. This allows you to download your full betting history anytime and helps us resolve disputes.

Betting and Gaming Activity

hokijoss logs every wager you place, every spin on a slot machine, every hand in a live-dealer game, and every esports match you bet on. This includes the game type, bet amount, odds, result, and timestamp. We use this data to settle bets, detect fraud (e.g. suspicious patterns that suggest account compromise), and generate your account history. You can view and download your full betting history from your hokijoss account dashboard.

Technical and Device Data

We collect your IP address, browser type, operating system, and device information (e.g. mobile model, screen resolution) when you access hokijoss. We use this data to detect fraud, monitor for technical issues, and improve the platform. We also use cookies and similar tracking technologies to remember your login status, language preference, and betting history so you do not have to re-enter information on each visit.

Communication Data

When you contact hokijoss support via email, in-app chat, or phone, we record the content of your conversation, your contact method, and our responses. We retain this data for at least two years to handle disputes, improve support quality, and comply with regulatory requirements. Our support team is based across multiple locations (including Jakarta, Surabaya, Bandung, Medan) and responds in English and Indonesian.

"We at hokijoss encrypt all personal data at rest and in transit. Our servers use TLS 1.2+ for communications and AES-256 for storage encryption."

hokijoss Security Team

Third-Party Data Processors

We do not process all your data internally. We engage third-party processors for specific functions:

Payment Processors: online payment, e-wallet, mobile banking, and bank partners handle payment authentication and settlement. We share only the minimum data needed to process your transaction.
KYC/AML Verification Partners: Third-party identity verification services check your KTP details against national databases to confirm you are not on sanctions lists or involved in known fraud schemes.
Email Service Provider: We use a third-party provider to send account verification emails, password-reset links, and transaction confirmations. This provider does not have access to your password or betting history.
Cloud Infrastructure: Our servers and databases are hosted with a cloud provider; the physical infrastructure may be located outside Indonesia, but all data is encrypted and isolated to our account.

Data Retention and Deletion

We retain transaction data indefinitely (required for regulatory compliance and dispute resolution). Account registration data (email, KTP photo) is retained for as long as your hokijoss account is active, plus five years after account closure (for regulatory purposes). Support communication records are kept for two years. If you request account deletion, we anonymise your betting history but retain transaction summaries for AML compliance.

Your Rights and Our Commitments on hokijoss

Your Rights Regarding Your Data

Access: You can request a complete copy of your personal data by contacting hokijoss support. We provide this within 14 days at no charge.
Correction: If your email, name, or KTP details are incorrect in our system, you can update them in your hokijoss account settings or request our help via support.
Deletion: You can request account closure at any time. We will delete your active account data but retain anonymised transaction records for regulatory purposes.
Data Portability: You can download your full transaction history, betting records, and account statements in a machine-readable format (CSV or PDF) from your hokijoss dashboard.

Cookies and Tracking

hokijoss uses cookies to store your session ID, language preference, and betting history. These are functional cookies; we do not use tracking cookies for advertising. You can disable cookies in your browser, but this may limit hokijoss functionality (e.g. you may be logged out on each visit). We do not track you across other websites or apps.

Data Security Practices

We encrypt all data in transit using TLS 1.2+ (HTTPS). At rest, sensitive data (passwords, identity documents, payment details) is encrypted using AES-256. We undergo annual security audits and penetration testing to identify and fix vulnerabilities. Our data centres have physical security (locked server rooms, surveillance) and redundancy (automated backups, disaster recovery plans). If we detect a data breach, we notify affected users within 72 hours as required by law.

Note: Our support team never asks for your password via email or chat. Never share your password with anyone claiming to be hokijoss staff.

International Data Transfers

hokijoss operates globally but follows Indonesian data protection principles. Our servers may be located outside Indonesia (e.g. in Singapore or Australia for redundancy), but all data is encrypted before transfer and we maintain the same protection standards regardless of physical location. We do not transfer your data to countries with weaker data protection laws.

Regulatory Compliance and Law Enforcement

We comply with Indonesian anti-money-laundering (AML) and know-your-customer (KYC) regulations. We may be required to share limited user data with Indonesian financial regulators, law enforcement, or courts if legally compelled. We will not voluntarily share your data with authorities; we respond only to valid legal orders. If we receive a data request, we notify you unless the law forbids us from doing so.

Contact Us About Your Data

If you have questions about how we handle your data on hokijoss, or if you want to exercise your rights (access, correction, deletion), contact our support team via the in-app help portal, email, or phone. Our team responds in English and Indonesian during business hours. For urgent data security concerns, contact our compliance team directly. We aim to respond to all data requests within 14 days.

This privacy policy describes our current practices on hokijoss. We may update this policy to reflect changes in our service, technology, or applicable law. We will notify you of material changes via email or a banner on the hokijoss site. Your continued use of hokijoss after an update constitutes your acceptance of the revised policy. If you do not agree with our data practices, please do not use hokijoss. Services are available only where local law permits; users are responsible for verifying that their use of hokijoss complies with their own jurisdiction's data protection and gambling regulations.